WHAT OUR CUSTOMERS ARE SAYING
"They tried to charge me $4000 for a service of a product that was under warranty, ( they had installed the new AC Bosch unit in late summer 2022) but this company told me it wasn’t under warranty. They claim the unit was broken due to vandalism !, that the vandals were trying to steal copper. I called 2 other companies that disagree with this claim: copper was on the exterior pipes and those were unharmed, the most likely scenario was the technician forgot to put several screws on the outside panel and the weather got to it eventually. One of the other companies I hired got a hold of Bosch and we were able to proceed under the warranty for $1000. That’s a difference of 3K. This company is dishonest, doesn’t take accountability for their actions and doesn’t have an official representation with Bosch as they claim. "
A . S from Oak Park, IL on June 19th, 2024
A . S from Oak Park, IL on June 19th, 2024
( / 5)
"Are you worried about paying way too much for an HVAC repair?
We called L&H because our furnace stopped working. It's not the first time we called L&H--we've used them before when we had issues with our furnace (our furnace is 27 years old but in excellent shape because we keep it well maintained.)
We received a call back and were told that they couldn't find parts for a furnace that old and we would need to replace the entire furnace for approximately $5500. That was for a single stage Armstrong furnace. It would be more if we wanted to put in a two-stage furnace like the one we currently have.
We called another shop for a second opinion and they came out and found some heater vents that were blocked, pushed a button to reset a circuit breaker on a blower fan (that we bought from L&H about 5 years ago!) and the problem was fixed. Total cost $80.
The second repairman recommended we replace a flame sensor because it was slightly loose, but that wasn't a critical problem. He also said parts are readily available and ordered it for us to replace later. This is one of the parts L & H said was no longer available.
We received a bill for about $200 from L & H. I called and spoke with them about what had transpired hoping they would (obviously!) waive the bill they sent us. They said they would take $50.00 off the bill and could not explain why they wanted to sell us a $5500 furnace instead of just pushing the circuit breaker button on the blower motor they sold us about 5 years ago.
Even more amazing? L&H denied trying to sell us a new furnace. I repeated back the quote they gave us along with the brand name (Armstrong) and they STILL denied ever telling us we needed a new furnace.
So, my experience with L & H was they tried to charge us $5500 while their competition charged $80 for the repair.
Obviously we don't recommend them and have taken them off our preferred vendor list.
Caveat Emptor!
"
J . N from Crete, IL on February 21st, 2024
J . N from Crete, IL on February 21st, 2024
( / 5)
"The service team from L&H were professional in every way! Tony Baez and his assistant Simon were here on time and worked the entire day installing my new furnace and A/C unit. These guys never stoped until the job was completed and cleaned up afterwards. It’s never pleasant to spend a lot of money on home projects but I must give credit to L&H Services, your field staff representatives are your best marketing personnel and I highly recommend giving this company a try if your looking for a professional installation "
T . B from Frankfort, IL on June 7th, 2022
T . B from Frankfort, IL on June 7th, 2022
( / 5)
"The day the we put our house on the market, our AC stopped working. We had showings lined up and the temperature in our house kept going up. I called L&H Services for emergency service on my system, within 45 minutes Dion Munos showed up. Within 10 minutes he identified the problem and had a replacement part on the truck. He went one step further and before he turned the system on, he verified there there were no issues that would damage the replacement part. I appreciated Don’s very friendly demeanor and professional approach. I highly recommend L8H Services. Its very rare to find a company and a technician that could do more to please their customer. Thank You!"
A . H from Frankfort, IL on May 29th, 2022
A . H from Frankfort, IL on May 29th, 2022
( / 5)
"My wife and I were very pleased with the service provided by your technician. He was able to quickly analyze the fix the problem with my furnace. He was very knowledgeable and friendly. He even had a treat for our dog. You will definitely have our business in the future. "
W . A from Beecher , IL on October 18th, 2021
W . A from Beecher , IL on October 18th, 2021
( / 5)
"You guys are awesome! Don Munoz went above and beyond to help us when we really needed it. He was thorough and courteous. Did a great job on our 40 year old furnace on a super cold day - so thank you Don and thank you L&H!!!"
L . M from Crete, IL on January 29th, 2021
L . M from Crete, IL on January 29th, 2021
( / 5)
"Had an issue that would cause the furnace to not heat. L&H came to look on a Friday, said would quote by noon Monday. Furnace didn't work all weekend. Monday, no call no quote. I called them they said sorry maybe tomorrow. I stressed the point that it's December and cold, it needs fixed. They begrudgingly quoted, verbally, one component at half the price of a new furnace. Over double the price online! I asked for a paper quote to see why, they said 'no we are flat rate we won't provide a written quote". The operations manager and owner, to this day have never returned a call or email. So ignorant and uncaring. I called GPS in Grant park and they fixed it the next day for hundreds less. Don't trust L&H, not what they used to be."
M . L from Peotone, IL on January 12th, 2021
M . L from Peotone, IL on January 12th, 2021
( / 5)
"Been using them for 31 years they go above and beyond love love all of them"
T . L from Beecher, IL on May 17th, 2020
T . L from Beecher, IL on May 17th, 2020
( / 5)
"As in previous visits I am well satisfied with L&H and Brian who performed my annual maintenance on Monday."
B . R from Alsip, IL on November 11th, 2019
B . R from Alsip, IL on November 11th, 2019
( / 5)
" Awesome work! Thank you so much for the hard work on our new furnace!"
J . T from Frankfort, IL on October 9th, 2019
J . T from Frankfort, IL on October 9th, 2019
( / 5)
